Returns and Refunds Policy
At EcoFlow, we are committed to providing sustainable energy solutions and offer a 30-day return policy for items in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your electronics and power systems.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Package Your Item
Securely pack the device in its original packaging, ensuring all cables, manuals, and accessories are included to avoid restocking fees.
Ship to EcoFlow
Affix the provided shipping label to your package and drop it off at an authorized carrier location to be sent to our inspection facility.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing